Refund policy

To be eligible for an exchange, your yarn must be unused and in the same condition that you received it in. If purchased online and returning it by mail, it must be shipped at the customer's expense back to the shop within 60 days of purchase. If purchased in person, or purchased online and exchanged in person, there is no time limit. As long as the yarn (both brand and colourway) is one we are still carrying, we will happily exchange it for something else or for store credit.

If you are planning on exchanging something by mail, please send us an email to let us know to expect it. If you are returning it by mail, please also choose a shipping option with tracking as we are not responsible for items lost by the postal service. Please do not purchase the new item(s) until we have the exchanged item in hand and its condition has been approved for exchange. At that point, we will put your store credit towards the new purchase.

Knitting needles, crochet hooks, and sale items are final sale.

All purchases made at a trunk show are final sale.

We do not make full refunds unless the item is faulty in some way.

Please contact the store through email or phone if you have any questions or concerns regarding store policy.